Train The Trainer

Mobile Telecom Business

This client operates as a major mobile telecom business, and is essential to competition in the UK mobile market.

Purpose of the project

Jarred Consulting were approached as consultants to enhance this clients’ training delivery and facilitation skills. The aim was to enhance the trainers’ skills in business and management skills (such as managing performance) to support their existing product training skills.

How Jarred Consulting helped

We were asked to design and deliver a two day training course, supported by pre-course work, and ongoing follow-up and support by managers

The team were of mixed experience and so the training included a mix of theory, practical tips and ‘having a go’. It was particularly important for the client for us to incorporate ‘observed’ practice sessions, providing detailed feedback afterwards. Having attended the course, delegates were sent away with action plans for specific areas to put into practice.

Comments on the course from delegates

All expectations were met and enjoyed the modules around personal impact and presence and challenging situations. Receiving honest and open feedback was great too! Enjoyed the topics selected for the practical

Course Delegate

I enjoyed the challenging situations work. How to deal with them and seeing them in action during the practice session. I enjoyed the group forming, norming etc. I took away a lot of self awareness from the course.

Course Delegate

Practise sessions were fantastic! Much needed and very useful. Enjoyed the way feedback was given.

Course Delegate

Case Study 7

Train The Trainer

Mobile Telecom Business

Comments on the course from delegates

Related studies

Transition of HR and Operations

Flexible Resourcing Model

Leadership Development Programme Design and Implementation

Review of Graduate Development Programme

Diversity Review

Performance Management Process Design